When you opt to take advantage of services available through the Website, we may ask for personally identifiable information about you (including things such as demographic and biographic information, and survey responses). We will use this information to provide services requested by you, to contact Users regarding products and services, and otherwise to enhance Users’ experiences. We will only share this personally identifiable information with third parties to the extent that such disclosure is necessary or helpful in providing services to you, or in the circumstances described in the “Disclosure of Information” section below. El Vuelo may also use some of this information to perform analyses in order to inform third parties—such as investors and potential partners—about the profile and demographics of our Users. We will only disclose the results of these analyses in aggregate form to third parties.
SOCIAL MEDIA & SHARING TERMS
El Vuelo may collect information about how Users use our Website, for example, by tracking the number of unique views received by the pages of the Website, the domains from which Users originate, and User IP addresses. El Vuelo may use this information to help diagnose technical problems, to administer the Website, and for research regarding the effectiveness of the Website and El Vuelo’ marketing and business efforts. While not all of the information that we collect from Users is personally identifiable, it may be associated with personally identifiable information that Users provide us through our Website.
DISCLOSURE OF INFORMATION
In addition to the disclosures described above, El Vuelo reserves the right to disclose a User’s information (including personally identifiable information) if: (1) the disclosure is necessary or useful to our provision of services; (2) we believe in good faith the disclosure is required by law (such as a search warrant, subpoena or court order); (3) we believe in good faith the disclosure is necessary to protect our rights, interests, or property; or (4) we are acting in good faith to protect an individual’s personal safety. We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, communications, website design and infrastructure and IT services, optimization of our service, provide customer service, and to collect and analyze data, including users’ interaction with our service, and to process consumer surveys. In the course of providing such services, these other companies may have access to your personal information. We do not authorize these companies to use or disclose your personal information except in connection with providing the services we request of them.
YOUR CALIFORNIA PRIVACY RIGHTS
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2014 will receive information regarding 2013 sharing activities). To obtain this information on behalf of El Vuelo, please send an email message to with “Request for California Privacy Information” on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response.
MAINTENANCE OF INFORMATION
UPDATING YOUR INFORMATION
It is important that we keep the most accurate, up-to-date information about you in our records. If you wish to modify any information that you previously provided you may edit your information by accessing your Website account and following the applicable directions.
The Website is not designed to attract individuals under the age of 13. In accordance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect or store any personal information, even in aggregate, about children under the age of 13. If we discover we have received any information from a child under the age of 13 in violation of this policy, we will delete that information immediately. If you believe that El Vuelo has any information from or about anyone under the age of 13, please contact us at the contact points specified below.
LINKS TO OTHER SITES
This Website contains links to other sites. We are not responsible for the privacy practices or policies of those sites. Any use of personal information provided to third parties will be governed by their privacy statements and policies which we recommend that you read carefully.
QUESTIONS/HOW TO CONTACT US